For domestic buyers, orders are shipped through BlueDart, DTDC or speed post only. Orders will be shipped through DHL, FEDEX or other reliable shippers. Orders will be shipped within 2 working days, if stocks are available or as per the delivery date agreed at the time of order confirmation.

SP Robotic Works is not liable for any delay due to custom processing, weather condition or due to any other reason in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 2 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Delivery of all orders will be to registered address of the buyer as per the information provided at the time of placement of order. SP Robotic Works is in no way responsible for any damage to the order while in transit to the buyer.

As per Government of India regulations, batteries cannot be shipped by air. All the products contain batteries and hence will only be transported by land.

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 1800-121-2135 (Toll free number).

IMPORTANT:

• Generally our web shop predicts accurate shipping charges but in case of any problem or errors we may re-calculate shipping charges and will only dispatch such orders after acceptance from you. If you are not accepting the shipping charges, you will get full refund.
• SP Robotic works is not responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, and any remaining funds will be refunded to the customer.

SHIPPING AND DELIVERY TO OVERSEAS CUSTOMERS:

• The kits and products shipped to overseas customers i.e. customers based outside the territory of the Republic of India shall not include or contain batteries. Overseas customers can refer to our online portal where we have provided details of alternates to be used to operate the kits and products including specifications of batteries to be purchased to operate the said kits and products.
• SP Robotic Works is not liable for any delay due to custom processing, weather condition or due to any other reason in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 2 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
• Any product purchased from our stores may attract custom charges as per the rules of your country and SP Robotic Works is not liable for any such payments or refund due to refusal of acceptance of the parcel by the customer.